Warranty Claims

To claim a warranty, we require the following information:

  • Picture of the defect
  • Copy of the invoice with purchase date
  • Serial number (only for frames, bars & forks)
  • Picture which shows the whole product (only for frames)

Please email the above information to koen@soulcycle.com. We cannot process your warranty claim without this information.

If a warranty claim is approved, we will replace the product with the original product if it is in stock or available. If the product is not available, we will replace it with something similar.

The responsibility of Soulcycle is to repair or replace the product that is covered by warranty. All other costs are the responsibility of the owner of the product. Before requesting a warranty replacement, please check the warranty policy of the manufacturer and the points stated below to avoid disappointment and misunderstandings.

Warranty does not cover:

  • Normal wear and tear, misuse or neglect
  • Bent or dented parts
  • Modifications of any kind on any part
  • Loose ball bearings
  • Items such as tires, grips, brake pads, and cables

Standard warranty is valid for 90 days after your date of purchase. After this period, every warranty must be inspected by the manufacturer first. If your product came with a warranty card, please add this card to your warranty claim. If you are not the first owner, please check with the manufacturer if the warranty covers second-hand products before asking for a warranty.


Ride at your own risk and within your limits. Soulcycle recommends that you never ride your bicycle without a helmet and the appropriate safety gear. We also recommend that you always inspect your bike before and after riding for any signs of cracks, bends, or other possible problems. Soulcycle will not and cannot be held responsible for any injuries that may be caused by products bought at Soulcycle.